Refund policy

1. 30-Day Return Window & Conditions

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must meet the following strict criteria:

  • The item must be in the exact same condition that you received it.

  • It must be unworn, unused, unwashed, and completely free of any pet hair, odor, or signs of wear.

  • It must be in its original packaging with all tags, parts, and manuals included.

2. Strict Exceptions & Non-Returnable Items

Due to strict hygiene, sanitary, and cross-contamination laws regarding pet care, certain types of items cannot be returned under any circumstances once opened:

  • Used Pet Grooming Tools & Supplies: Any clippers, trimmers, nail grinders, or brushes that have touched an animal's fur or skin cannot be returned due to biological safety risks.

  • Items with Pet Hair: Any product returned with visible pet hair or dander will be automatically rejected and no refund will be issued.

  • Custom products or personalized items.

  • Gift cards and promotional items.

3. The Return Process (RMA Required)

To initiate a return, you must contact our support team first at support@entrprize.com.

  • Do Not Send Items Back to the Address on the Shipping Label: Packages sent directly back to our fulfillment centers or manufacturing facilities without prior authorization will not be processed or refunded.

  • If your return is accepted, we will issue you a Return Merchandise Authorization (RMA) Number and the designated US return mailing address.

  • Return Shipping Cost: The customer is entirely responsible for paying all return shipping costs. Shipping fees are non-refundable. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

4. Damaged, Defective, or Wrong Items

If your item arrives damaged or defective from the transit, we will make it right. You must inspect your order upon reception and contact us within 48 hours of delivery.

  • To process a claim for a damaged item, you must provide high-quality photo and video evidence showing the damage/defect along with the shipping label clearly visible.

  • Once verified, we will happily send a free replacement or issue a full store credit/refund.

5. Refunds Processing

Once we receive and inspect your returned item, we will notify you via email whether your return is approved or rejected based on its condition.

  • If approved, your refund will be automatically processed and applied to your original method of payment (Credit Card, PayPal, etc.) within 5–7 business days.

  • Please note that your bank or financial institution may take additional time to post the refund to your account.