Shipping policy

Thank you for visiting and shopping at Entrprize™. We are committed to delivering your pet supplies quickly, safely, and efficiently across the United States.

Please review our shipping guidelines below to understand how your order is processed and delivered.

1. Shipment Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped.

  • Please note: Processing time is separate from transit/shipping time.

2. US Shipping Rates & Delivery Estimates

We proudly ship to all residential and commercial addresses within the United States. We offer fast, tracked shipping with the following delivery timelines:

  • Standard Tracked Shipping: 5 to 9 business days.

  • Shipping Cost: FREE on all orders over $10. For orders under $10, a flat-rate shipping fee of $10.00 applies.

Disclaimer: Delivery delays can occasionally occur due to extreme weather, carrier bottlenecks, or peak holiday seasons (e.g., November–December). Entrprize™ is not responsible for courier delays once the package leaves our facility, but we will always assist you in tracking it down.

3. Order Tracking & Carrier Info

Every single order leaves our facility with a tracking number so you can follow your package's journey to your doorstep.

  • Once your order ships, you will automatically receive an email containing your tracking number and a direct link to our Track Your Order page.

  • Tracking information typically updates within 24 to 48 hours of shipment.

  • We partner with reliable US domestic carriers, primarily USPS, FedEx, and DHL, to ensure secure handling of your pet supplies.

4. Wrong Address & Delivery Issues

It is the customer's responsibility to ensure that the shipping address entered at checkout is 100% correct and complete.

  • Incorrect Addresses: If a package is returned to us or lost due to an incorrect, incomplete, or invalid address provided by the buyer, the customer will be responsible for any additional reshipping fees. We cannot issue refunds for packages delivered to an incorrectly entered address.

  • Address Changes: If you notice an error in your address, please email us immediately at support@entrprize.com within 12 hours of placing your order. Once an order is processed and handed over to the shipping carrier, we cannot alter the delivery address.

5. Lost, Missing, or Stolen Packages

Entrprize™ is not liable for products lost or stolen after they have been successfully delivered by the carrier.

  • If your tracking link states that your package was "Delivered" to your address, but you cannot find it, please check with neighbors, your local mail carrier, or your property management office first.

  • If the package remains missing, you must file a claim directly with the shipping carrier (USPS/FedEx). We will gladly provide you with any necessary shipping documentation or timestamps to assist you with your carrier claim.

6. Damaged Shipments

If your order arrives damaged during transit, please save all packaging materials and damaged goods. Take high-quality photos/videos of the damaged item along with the shipping label visible, and email us at support@entrprize.com within 48 hours of delivery. We will immediately arrange a replacement for you.